Lead Customer Experience Manager

Job description

What you’ll be doing: - Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station. - Planning for upcoming key trading activity and events by working closely with the rest of the store leadership team - Regularly taking full accountability for the store in the absence of a store manager, role modelling and coaching for high standards and efficiency across the store. - Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services - People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. What makes a great Lead Customer Experience manager: - A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same. - Experience of managing managers, in a fast-paced, customer-facing environment. - An operator who is comfortable managing alone in the absence of more senior management. - Driven to deliver high performance with a focus on efficiency and engagement. - Con...