IT Technical Support

Job description

Overview The IT Support Technician will be responsible for providing outstanding service to all Bergelectric End-users. IT Support Technicians provide a wide range of user training, service request fulfilment, and incident management. Responsibilities: - Provide Technical Support and assistance to end-users. - Communicate effectively with end-users via ticketing system and email. - Support Windows 10 based environment. - Troubleshoot technical issues in an efficient manner. - Deploy, troubleshoot, and manage multi-function printers. - Deploy, troubleshoot, and manage mobile devices. Qualifications: - High school diploma or general education degree (GED) required. - Associates degree or bachelor’s degree in related field (Preferred). - 2+ years working in a Technical Support role. - A+, Network+ (Preferred). - Strong communication skills, written, verbal, and presentation. - Experience with Mobile devices (iOS and Android) used in a Mobile Device Management environment. - Experience administrating Office 365 solutions, Windows 10, VPN solutions, and enterprise networks. - Ability to adapt to fast paced environment. Physical Demands: - The physical demands described here are represen...