IT Support Specialist, Tier 2

Job description

NEW CAREER OPPORTUNITY: Build your career with Kraken Robotics. Make a difference to others. If innovation drives you, and you want a career that makes a difference to the world, helping humanity overcome the challenges in our oceans – safely, efficiently, and sustainably – then come join us at Kraken Robotics. Kraken Robotics is currently recruiting for a IT Support Specialist, Tier 2 to join our Dartmouth, NS office. As a Tier 2 IT Support Specialist to work out of our Mount Pearl, NL facility. This role will provide high-quality, customer-focused technical support for end users, handling all IT support requests as well as be an escalation point for complex issues. This role will also perform system and network administration tasks across on-premises and hybrid (cloud-integrated) IT infrastructure ensuring its smooth operation, security, and reliability. This role will work to meet service level agreements (SLAs) and performance metrics, drive continuous improvement initiatives, and play a key role in IT projects. Roles and Responsibilities: - Provide prompt Tier 1 and Tier 2 support by troubleshooting, diagnosing, and resolving hardware, software, and network issues for end user...