Technical Field Specialist

Job description

About the Role Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions. Key Responsibilities: - Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment - Track inventory and stage equipment for upcoming field sessions Field Sessions (In the Vehicle): - Travel to designated locations and transport modes (cars, buses, trains, planes) - Run ~90 minute test sessions on mobile/wearable tech in motion - Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site - Capture logs, escalate defects, and keep operations running smoothly Post-Test Wrap-Up: - Verify that collected data has synced with backend systems - Produce session documentation: results, app issues, logs, and downtime - Suggest improvements to testing workflows Requirements: - Bachelor’s degree, or 2–3 years of hands-on technical support/testing experience - At least 1 year of Q...