Help Desk Analyst

Job description

Our Company Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry. Job Summary: The Helpdesk Analyst I will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor authentication setup, password resets, account setups, troubleshooting, and identifying issues for escalation. Job Description: - Setup and support of iPad iOS and Mobile Phones - End user setup of Microsoft Account on devices including assisting in MFA setup, password reset, setup of Microsoft Authenticator and Outlook mobile apps (webmail, android and iOS) - Administration support of online agent platforms used – including aiding end users with completion of e-contracting, navigation of site, query searches, and troubleshooting. - Administration of VUE platform for user account setup and a...