Staff Platform Manager, AI Personalization

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At Airbnb, we're driven by our mission to create a world where anyone can belong anywhere. The Community Support (CS) Platform & Engineering team is at the forefront of this mission - building the AI systems that power world-class support experiences for millions of guests and hosts globally. We are building to a bold vision, where our AI doesn't just answer questions, but truly understands each person's unique context, mirrors the judgment and empathy of our highest-performing human agents, and delivers 10-Star support at scale. The AI Personalization team is the intelligence layer that makes this possible. We own the full-stack systems that enable the AI to give every guest and host a response that feels written just for them. The Difference You Will Make: We are looking for a visionary Staff Pla...