Customer Service Parking Agent - Full Time - Call Center (On Site)

Job description

Parking Customer Service agents at Caesars Entertainment Nevada hotels are responsible for answering all external and internal calls. They must be well-informed, courteous team members who provide excellent customer service and support to both internal and external guests. Agents are expected to answer calls promptly, meet all service levels and productivity standards, and use standard phraseology to ensure professional and consistent guest experience. It is essential for agents to be courteous and willing to always help. - Maintain high service skills to meet department standards on Quality Assurance Monitors, Customer Surveys/Feedback, and other management-determined standards. - Clearly communicate and demonstrate enthusiastic service. - Meet department guidelines for punctuality, adherence, and attendance. - Handle all incoming customer transactions promptly, efficiently, accurately, and professionally. - Adhere to department appearance guidelines. - Safeguard customer confidentiality and privacy according to company and department standards. - Assist with special projects and additional duties as directed by a supervisor. - Must be 18 years old. - High school diploma or equiva...