Client Service Supervisor

Job description

Job Title: Client Services Supervisor Position Summary: The Client Services Supervisor – Print & Mail Services is responsible for overseeing daily print and mailroom operations at Moody’s while ensuring service excellence, operational efficiency, and strong client partnership. This role provides hands-on operational leadership, supervises onsite staff, maintains production standards, and serves as the primary escalation point for print and mail-related services. Leadership & Client Partnership: - Serve as the primary onsite lead for Print & Mail Services operations. - Act as the main point of contact for Moody’s stakeholders regarding services. - Proactively engage clients to ensure a best-in-class customer experience. - Address service escalations and implement corrective action. - Participate in operational meetings and provide updates to leadership. Operational Oversight: - Supervise and coordinate daily mailroom and print production activities. - Oversee sorting, organizing, and distribution of incoming mail and packages. - Ensure accurate logging and tracking of courier deliveries and outbound shipments. - Monitor print queue, production timelines, and service level adherence....