Merchant Services Account Manager

Job description

Overview: Responsible for the on-going management of merchant across the footprint with a primary focus on strategic partnering to retain, grow and cross sell. Primary Responsibilities: Primary point of contact for existing clients utilizing merchant services. Manage and grow assigned portfolio of existing clients with strong emphasis on retention and client satisfaction. For Merchant Relationships: Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. - Perform frequent reviews with clients and an in-depth review of volume growth. - Promote cross sell services to create stickiness with clients. - Monitor volume changes to ensure clients are being priced in the appropriate tiers. - Ensure that clients are meeting industry regulation and...