Front Desk Agent - Hotel Polaris

Job description

Overview Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional Front Desk Agent to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities. Responsibilities: - Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. - Create memorable experiences with a warm, welcoming personality that can relate to guests and team members. - Create guest experiences that go beyond the expected. - Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. - Share your personal passio...