Counter Sales Associate

Job description

Johnstone Supply is looking for a driven individual to join our counter team—a high-energy, attention-to-detail candidate who can engage with customers with the highest level of customer service. RESPONSIBILITIES: The responsibilities of the Counter Sales Associate include, but are not limited to: Customer Service - Greet customers and assist them in locating the products they need - Answer questions about HVAC products, prices, availability, and usage - Handle customer inquiries and concerns in a professional and timely manner - Provide recommendations and guidance to customers based on their specific requirements - Provide accurate information regarding the availability of in-stock items Sales Support: - Process sales transactions accurately using the POS system - Generate new and repeat sales by providing product and technical information promptly - Calculate and quote process, discounts, and applicable taxes - Upsell additional products or services to customers - Follow up on sales leads and inquiries to generate additional business Technical Assistance: - Assist customers with technical questions or issues related to HVAC products - Refer complex technical inquiries to TSA Adm...