Field Service Technician

Job description

Job Summary: Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site. Key Responsibilities: - Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs. - Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site. - Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field. - Escalates unresolved issues to product specialists / Supervisor. - Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc. - Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. - Completes training in line with skill and business requirements. - Maintains service vehicle and tools for cleanliness and proper operation. - Ensures adherence to all relevant Health, Safety & E...