ERP Application Analyst

Job description

Join a collaborative, solutions-driven team as an ERP Application Analyst, where you'll play a key role in supporting and empowering users across URUS to get the most out of our ERP and CRM systems. If you’re a problem-solver with a passion for helping others and improving processes, this is your opportunity to make an impact and grow your career in a supportive, dynamic environment. The ERP Application Analyst provides front-line support for URUS’ ERP (JDEdwards) and CRM, ensuring issues are resolved quickly and end users are empowered to use systems effectively. This role is responsible for incident management, request fulfillment, and end-user education, working closely with the Manager of ERP Support and senior team members. The ERP Application Analyst assists with system configuration within established guidelines and contributes to the creation and maintenance of user documentation and training materials. Responsibilities: Incident & Request Management: - Serve as Level 1 support for ERP and business application incidents and service requests. - Troubleshoot and resolve system issues, escalating to senior analysts or IT as necessary. - Ensure all tickets are tracked, updated,...