Group & Advance Sales Representative

Job description

Title: Group & Advance Sales Representative Reports To: Director of Visitor Experience Group & Advance Sales Supervisor: Position Summary: The Group & Advance Sales Representative is a temporary part-time position that supports the Group & Advance Sales business through customer service and administrative tasks. Specific Duties & Responsibilities: - Provide exemplary customer service to all clients while ensuring revenue is maximized. - Answer Group Sales telephone lines and respond to email inquiries. - Sell adult group tickets to Tour Operators, Garden Clubs, and other related organizations. - Enter reservations into the ticketing system – send confirmation and invoice to client. - Collect and process payments – follow up on unpaid invoices. - Enforce all payment and cancellation policies – issue credits and refunds. - Assist with scheduling and confirming tour guides based on the needs of the client/group. - Meet and greet groups, review itinerary and Garden offerings. - Scheduling of group dining and provide catering form to the Garden’s caterer as required. - Oversee group sales events, coordinating with various departments for set-up and execution. - Help grow the business by...