Service Lane Manager

Job description

Job Description Berman Star Nissan is looking for a Service Lane Manager! As a Service Lane Manager you will be responsible for assisting with training, motivating and monitoring the performance of the service department staff. You will be responsible for writing up repair orders, maintaining above average CSI score and follow-up with guest issues or concerns to ensure customer satisfaction. Job Title: Service Lane Manager: Schedule: Full Time (Monday-Saturday; 2 days off) Pay: $125,000+ (Commission Role - GP on ROs, CSI & Total Shop GP, ELR + PDIs) Company Benefits: - Competitive PTO Policy - Multiple Low-Cost Medical Insurance Options - Low-Cost Dental, Vision & Life Insurance Options - Short Term & Long Term Disability - 401K - Automotive Service & Sales Discounts - Outlined Career Path and Opportunities for Advancement Job Responsibilities: - Interact with customers to assess vehicle issues and gather necessary information for repair orders - Write accurate repair orders, detailing customer concerns, vehicle symptoms, diagnostic findings, recommended repairs, parts needed, and labor estimates - Coordinate service drive activities by monitoring work progress, and ensuring timely...