Pre-Sales Engineer

Job description

About EdgeTier At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers. We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint. This is an incredible opportunity, and we’d love for you to join us on this journey! About the Role: As a Pre-Sales Engineer at EdgeTier, you’ll serve as the technical expert and trusted advisor for prospective customers. You’ll work closely with the sales team to understand client challenges, craft tailored demonstrations, and design data-driven solutions powered by EdgeTier’s AI technology. Your goal: to connect technical capability with business value, ensuring customers clearly see how EdgeTier transforms customer service operations. This role blends technical consulting, data storytelling, and solution design , making it i...