Customer Service (Security Branch)

Job description

Customer Service - Security Branch We’re looking for a customer‑focused and motivated Trade Counter / Customer Service Representative to join our branch team in Mount Waverley. This is a frontline, fast‑paced role ideal for someone who takes pride in delivering outstanding service and is eager to build their knowledge across security technologies and solutions. The Trade Counter is a proven launch pad, offering hands‑on exposure across the full sales operation and a strong pathway into sales, operations, technical and leadership roles. Why This Role Matters: As the first point of contact for many of our customers, you play a crucial role in shaping their experience with Wesco Anixter. You’ll support daily branch operations, help customers with product and order enquiries and collaborate with sales, operations, and supply chain teams to ensure a seamless customer journey. What You’ll Do: - Serve customers at the trade counter, via phone, and email - Processing sales orders (via emailed purchase orders, counter and phone) - Respond to product, pricing, order, and account enquiries - Prepare accurate quotes aligned to customer needs - Coordinating with operations, purchasing, and acco...