Security Officer II (Overnight Shift)

Job description

This high-guest-contact position requires an approachable, friendly, and polished demeanor with a guest-focused mindset. Will perform duties to ensure the safety and security of guests, owners, and team members, protect the company’s assets, and maximize the amount of safety and security provided for guests and team members, while serving as a deterrent to crime and violations of company policy. Security Officers serve as first responders to any guest or team member injury and/or accident, and play an integral role in curtailing workplace injuries. He/She will ensure the guests' expectations are exceeded throughout their entire stay and will create customer delight in every interaction. ESSENTIAL DUTIES AND TASKS: - Be an ambassador of goodwill and provide outstanding guest service to all visitors and employees of the resort. Greet guests warmly, offer advice and guidance regarding the resort. Ensure all guests (be they owners, overnight, recreational, or business related) receive directions on how to reach their intended destinations. - Assist with lockouts, malfunctioning keys, and other operational issues. Identify and engage any suspicious person(s) who may interrupt the orderl...