Technical Support Engineer L1

Job description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. As our platform and operations continue to scale, the Technical Support team plays an increasingly critical role in ensuring system stability and operational efficiency. As a Technical Support Engineer L1, you will be responsible for monitoring system health, investigating and resolving service requests, and contributing to process and automation improvements. This is a hands-on, operations-focused role ideal for someone at the beginning of their career who is eager to learn, comfortable with routine operational tasks, and motivated to improve systems through automation. Responsibilities: Requirements: Nice-to-have: - Investigate and resolve service requests : describe, triage, and resolve client and internal requests within agreed timelines. - Monitor system health : proactively track system performance, investigate abnormal behavior, and escalate in...