OCC/NOC Team Lead

Job description

Overview The Operations Control Center (OCC)/Network Operations Center (NOC) Team Lead is a key leadership role within Element’s Global Technology Operations Centre (TOC). This position is responsible for driving operational excellence and ensuring the consistent, high-quality support of critical IT services across the organisation. The role focuses on people leadership, managing, developing, and empowering a team of TOC Analysts, while overseeing real-time monitoring, incident response, and service availability across Element’s global infrastructure. Acting as a central point of coordination within the TOC environment, the OCC/NOC Team Lead ensures timely detection, escalation, and resolution of operational issues, and maintains strong stakeholder relationships across Technology and the wider business. Schedule:8:00 am to 5:00 pm onsite in our Blue Ash Office On-Call after hours and weekends as needed The OCC/NOC Team Lead reports directly to the Global Head of Service Management Responsibilities: Key Responsibilities: People Leadership & Team Management: - Lead, mentor, and develop a team of TOC Senior Analysts and Analysts, ensuring high performance, accountability, and continuo...