Application Production Support L1 & L2 (on-site)

Job description

At Axians, we value talent, not labels. We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination. This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation. 💻 THE ROLE: We are looking for a #TechTalent to work as an Application Production Support for a national project. 🙂 YOUR DAY TO DAY: - Oversee and manage the Close of Business (COB) process in the Transact production environment, addressing any issues or errors that arise, and ensuring the system operates in accordance with the Service Level Agreement (SLA); - Monitor, respond to and resolve user queries and minor technical issue, perform first-line diagnosis, maintain knowledge base and document common issue and resolutions, adherence to SLA (L1); - Analyze, troubleshoot and resolve application issues, collaborate with L3 teams/ interface teams, perform root cause analysis, manage patched, upgrades, support batch processing, reconciliations and end-of-the day operations, work closely with infrastructure, databases and security teams to maintain system integrity, en...