Manager, Service Improvement

Job description

You’re agile, keen and open to meaningful work and opportunities that come your way. You know that to make a meaningful contribution there needs to be connection and collaboration across the teams. Here’s your opportunity to help our people make a big impact. In this role, you'll: Work as part of a collaborative Shared Services team to drive service improvement, operational efficiency, and customer-focused transformation. Manage a prioritised pipeline of improvement initiatives, balancing multiple projects, dependencies, and resource constraints to deliver measurable outcomes in a fast-paced environment. Lead end-to-end improvement initiatives using structured methodologies such as Lean Six Sigma, from problem definition and analysis through to implementation and benefits realisation. Engage and influence stakeholders, including senior leaders, to ensure alignment and successful delivery of outcomes. For more information, Please click here to view the Role description This role requires strong ownership, the ability to challenge constructively, and confidence engaging at a senior level. About you: Experience leading service improvement initiatives, translating prioritised programs...