Student Advisor

Job description

Overview: Full-time, Continuing position Salary Level HEW 5 + 17% Superannuation Based at the Melbourne CBD campus, and hybrid ways of working About the role: As Student Advisor, you will provide high‑volume, frontline support to STEM College students, delivering accurate and timely course and program advice across multiple channels, including phone, webchat, CRM, face‑to‑face, and virtual appointments. This role plays a key part in enhancing the student experience while supporting team innovation alongside the Coordinator, Student Advice. You will manage routine and complex enquiries, support academic administration, and collaborate closely with Student Advice, Student Lifecycle teams, schools, academics, and other stakeholders to deliver high‑quality service. You may be required to work extended and/or flexible hours during peak service periods. To be successful in this position, you will have: Demonstrated experience in providing high-quality customer service, including sound knowledge and consistent application of relevant policy and procedures. Demonstrated strong communication skills, including the ability to communicate effectively with audiences from a range of cultural bac...