Digital Banking Product Analyst

Job description

Benefit highlights: 11 Paid Holidays, 15 days of PTO, 401k Matching, Health Benefits, and more! The Digital Banking Product Analyst supports and administers the bank’s digital banking platforms, including online/mobile banking, payment channels, and fraud/dispute systems. The role monitors system performance, troubleshoots and resolves technical issues, and serves as a subject matter expert on digital banking functionality. Responsibilities include performing configuration changes, managing user provisioning, analyzing system and customer activity, and producing reports for management, fraud, legal, and compliance teams. The position also tests and implements system enhancements, maintains procedures, and provides support for escalated operational and customer issues. The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company. PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship...