Service Desk Engineer

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role: Roles & Responsibilities: - Serve as the first point of contact for end‑user IT issues, handling inbound calls and tickets. - Triage, log, and resolve incidents where possible, escalating to technical teams when required. - Provide first‑level support for desktops, applications, user access, and basic infrastructure services. - Communicate clearly with users, delivering timely, professional, and empathetic support. - Document repeatable fixes and follow ITIL‑aligned processes to ensure accurate, high‑quality ticket handling. Your Profile: Qualifications & Experience: What you’ll love about working here - Strong interest in technology with a desire to grow in an IT support environment - Excellent verbal and written communication skills with a customer‑first mindset - Experie...