Account Manager - Reimbursement Accounts

Job description

Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. Overview: How you can make a difference With general direction and considerable latitude for independent judgment and discretion, the Reimbursement Account Manager is the primary point of contact for assigned client accounts. The Reimbursement Account Manager manages inquiries regarding the administration of HealthEquity’s products. They are responsible for building trust and rapport with our valued clients. They support day-to-day operational functions. Their goal is to help clients understand the products and services offered to their employees. Additionally, the Reimbursement Account Manager will improve client loyalty through flawless execution. This role engages clients from onboarding through ongoing service management. What you’ll be doing: What you will need to be successful #LI-Remote - Services and owns relationship for clients with lower to moderate levels of complexity and size. (500+ Benefit Eligibles) - Own the process and outcomes for resolving client issues. Takes full ownership to manage and resolve client issues ranging from simple to moderate. Leve...