Member Experience Manager

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is looking for an experienced Member Experience Manager to join our team, responsible for managing complex member inquiries and critical account concerns while driving initiatives that improve overall member satisfaction and service quality. This role builds strong relationships with customers, providers, and agencies, while leading efforts to reduce complaints, enhance processes, and deliver a high-quality member experience. This role…: We are interested in speaking with individuals with the following… - Ensures timely communication, review, and resolution of complaints and concerns raised by members, facilities, and transportation providers - Identifies trends in complaint categories and develops action plans to reduce complaints effectively - Compiles daily issue reports and provider response compliance reports - Coordinates communication and investigation efforts within 72 hours of complaint receipt - Submits responses to complaints within required timelines and ensures proper resolution tracking - M...