Bilingual (French/English) Relocation Advisor I (Temp-to-Perm)

Job description

ROLE OVERVIEW: As a Relocation Advisor, you will contribute to Sirva’s success by providing essential support to relocating Government of Canada transferees and their families. The Advisor is the only point of contact for our transferees, delivering all services offered under the relocation programs via multiple channels. You will provide guidance, assistance, administrative support and expense management. As well, you will manage and monitor transferee expectations and requests, to resolve issues timely and effectively. *Enhanced Security Clearance is required, as provided by the Government of Canada. *This position is onsite, at our Ottawa, Ontario office. WHAT YOU’LL BE DOING: LEVEL 1: 30% 25% 25% 10% 5% - Provide relocation assistance and support via emails, inbound & outbound phone calls and chats – answer general inquiries on benefits and entitlements as per the relocation directive, expense management and Secure Website - Deliver planning sessions for IA/ER, On Assignment, Domestic, Unaccompanied and First moves – provide relocation policy, process, and expense management advice via scheduled 30-minute sessions by phone or video call - Manage expenses – review and process ad...