Service Support Agent

Job description

Description Position Overview: Under the direction of the Service Support Supervisor, the Service Support Agent is responsible for coordinating with customers and Service Technicians to schedule service visits (and working closely with supporting 3rd party service providers in regions we don’t have Johnson employed service technicians.). This position will confirm manufacturer warranties while keeping customers updated on the status of their service request and creating invoices when work has been completed. The Service Support agent will work closely with finance accounts receivable team to ensure warranty revenue is collected from the manufactures accurately. Responsibilities: Customer Service: - Establish service, maintenance, contract call priorities and schedule accordingly. - Establish positive long-term relationships with customers and key members of commercial establishments - Assist customers on the phone, via email, and walk-ins(possibly live calls) - Assist the retail sales in resolving customer or store issues - Ensure that inventory is in stock before scheduling the service call and assist in ordering parts - Ensure that direct customer relationships are positive, prod...