IT Help Desk Technician

Job description

IT Help Desk Technician Department: Orion: Employment Type: Full Time: Location: Jacksonville, FL: Compensation: $37,000 - $50,000 / year Description: Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses. Please note: we are not a recruiter or placement service. Position Overview: What you'll be doing as an IT Help Desk Technician: You are a great IT Help Desk Technician candidate if you have..... - Support Microsoft Windows desktop and server technologies - Consult with clients and offer guidance on technology use and best-practices - Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner - Communicate the need for escalation promptly if you are unable to resolve the issue -...