Supervisor, Renovation+ Operations - Santee

Job description

Job Summary Responsible for the daily functions of the Renovation Operations staff that includes but is not limited to delegation of work assignments, scheduling, performance appraisals, corrective actions and training. Major Tasks, Responsibilities, and Key Accountabilities - Manages daily call center activities including services levels, customer interaction, and problem resolution. - Assists in the continual improvement of departmental systems, processes and reporting. Conducts regular procedural reviews to streamline processes and maximize efficiencies. - Supervises performance of associates and recognizes, trains, coaches, counsels, and takes corrective action when warranted. - Interviews, hires, and trains new associates. Nature and Scope: - Experience provides solutions. - Ensures that work is performed consistently with company policies and procedures. - Leads a group or team of support, craft, or lower level professional associates. Work Environment: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rar...