Cisco Voice Engineer (Hybrid) - Information Technology
University of Maryland Faculty Physicians, Inc · Baltimore, Maryland, US
Responsible for the design, implementation, administration, and ongoing support of our enterprise Cisco Unified Communications (UC) environment.
Job description
Responsible for the design, implementation, administration, and ongoing support of our enterprise Cisco Unified Communications (UC) environment. This role requires deep technical expertise across Cisco’s voice and collaboration portfolio, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified Border Element (CUBE), Cisco IM & Presence, and Cisco Unified Contact Center Express (UCCX). Mandatory competencies for this position include Interactive Voice Response (IVR) system knowledge and hands-on UCCX scripting experience, as these capabilities are central to the design and delivery of automated call-handling workflows within our contact center environment. The nature of the work of this position is project driven and changes each fiscal year. This work supports the department’s annual ITM workplan. This position performs the essential functions to achieve the annual ITM work and meet all performance metrics associated with each approved goal. ESSENTIAL FUNCTIONS: - Designs, installs, configures, and maintains all Cisco UC infrastructure components, including CUCM, Cisco Unity Connection, IM & Presence, and UCCX. - Manages and troubleshoots Cisco...