Pride Product Support Technician I (8:30am-5:00pm, 9:30am-6:00pm rotation)

Job description

Hourly Rate: $21.62 with $5,000 annual bonus potential DESCRIPTION/JOB SUMMARY: Provide high-quality technical support to Pride providers and consumers by diagnosing product issues, assisting with troubleshooting, and facilitating quotes and order placement while delivering an exceptional customer experience RESPONSIBILITIES/DUTIES: •Provide product support to providers and consumers by troubleshooting power chairs, scooters, and power lift recliners via phone, email, and/or chat •Enter and process orders and data received through telephone, web submissions, and fax communications •Assist providers with adjusting the parameters for handheld controllers •Promote and support the use of PQ365 by encouraging and training providers to independently create quotes, place orders, and access product information within the system •Utilize Pride tools such as Live Lens to enhance the support experience by identifying root causes more accurately and reducing incorrect diagnoses and unnecessary parts usage •Respond to warranty inquiries and assist providers and consumers with issue resolution •Identify opportunities to improve customer satisfaction and communicate recommendations to management...