PBM Client Experience Manager

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: The Pharmacy Benefit Management Client Experience Manager examines sales, account management, and business retention metrics for products and services, in order to support profitable growth and other business objectives. This person controls strategic business plans for accounts and customer relationships, focusing on revenue growth, member retention, and achievement of financial objectives. What you will do: Client Support - Perform and support plan changes. - Perform ID card facilitation. - Complete any necessary reporting (scheduled, ad-hoc). - Conduct inbound phone calls. - Complete any assigned invoices. - Perform any assigned group terminations. - Complete documentation requests. - Serve as a presence throughout the impleme...