Patient Care Specialist (Neurology)

Job description

Responsibilities: - Interact with all patients, providers, co-workers and the general public in a pleasant and professional manner. - Assist patients at reception window for check-in and/or check-out processes. - Utilize a multiline phone system and answer all incoming calls in a timely manner. - Assess callers need to determine appropriate action and act or direct accordingly. - Prepare accurate and thorough messages within the electronic medical record system (EMR) and route appropriately in a timely manner and assign to proper staff. - Accurately schedule, reschedule, and cancel appointments accurately according to physician’s protocol. Include reason. - Notify patients of changes in scheduled appointments in a timely and accurate manner. - Input data for new patients. - Review “sticky notes” for pertinent information at check-in. - Contact patients who are behind on well child exams or immunizations (Peds). - Alert patients of overdue immunizations at office visit check-in. - Consistently and professionally enforce appointment policies. - Consistently monitor EHR for task requests (Jelly Beans). - Prioritize Task orders. - Process assigned tasks efficiently and accurately, ensu...