Sr. Customer Operations Specialist

Job description

Viant is a global medical device design and manufacturing services provider that partners and innovates with customers to provide the highest quality, life-enhancing medical devices. We do this through our depth and breadth of capabilities, end-to-end integration, technical expertise, and relentless focus on our customers and on operational excellence. With nearly 6,000 associates across 24 locations worldwide, we offer a unique combination of small-company service and attention with big-company resources. For more information, visit viantmedical.com or follow us on LinkedIn. The Senior Customer Operations Specialist performs advanced customer service and operational support activities for internal and external customers. This role is a subject matter expert in site products, services, and processes and uses that expertise to proactively develop solutions to complex customer requirements. This position serves as a customer advocate and escalation point, working cross functionally with Operations, Planning, Engineering, Quality, Supply Chain, and Sales to deliver customer commitments with speed, accuracy, and exceptional communication. The Senior Customer Operations Specialist indep...