Operations Specialist

Job description

Band Level 3 Job Description Summary: Support and enhance SAP operations, with emphasis on Extended Warehouse Management (EWM) and Production Planning (PP), by ensuring reliable system performance and effective issue resolution. This role facilitates seamless integration of SAP modules with business processes through close coordination with support teams, contributing to operational continuity, compliance, and ongoing improvement across the supply chain. Job Description: SAP Support: Monitor and track service orders and incident tickets to ensure timely resolution and adherence to SLAs. Act as a liaison between business users, LDC, and technical support teams to coordinate issue resolution and service delivery. Provide day-to-day operational support for Operations, ensuring system stability and user satisfaction. Document and escalate recurring issues or trends to appropriate teams for root cause analysis and long-term resolution. Support change management activities by coordinating with stakeholders and ensuring communication of system updates or outages. Maintain accurate records of support activities, including ticket status, resolution steps, and communication logs. Requirement...