Customer Service Agent (B2B) - UKIE

Job description

Customer Service Agent (B2B) - UKIE Location: Manchester: Working pattern: Hybrid (3 days in-office) | 37.5 hours per week | Rotational shift pattern including weekends and public holidays (09:00 - 17:30). Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Merchant Support team supports Deliveroo’s restaurant and grocery partners delivering thoughtful, efficient, and empathetic service at every interaction. Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace. If you care deeply about people and love making things better, this is the place for you. We’re looking for a Customer Service Agent to join our Merchant Excellence team. In this role, you’ll help us deliver fair, timely and high-quality resolutions for our Merchants. What You’ll Be Doing: You’ll be joining the Merchant Service team, working at the forefront of complex and high-impact cases involving our restaurant and grocery partners. Here’s what your day-to-day might look like: Own complex partner res...