Call Center Agent

Job description

Job DetailsJob Location: C2 Tactical Mesa Brickyards - Mesa, AZ 85212Salary Range: $16.00 - $17.00 HourlyJob Summary Answer incoming calls for multiple businesses in a small call center environment; supporting customer needs, answering questions and creating bookings and reservations into customer management system for classes and other offerings. Responsibilities and Duties: Answering Incoming Calls (80%) Answer all incoming calls for multiple business locations and triage customer needs efficiently; answer simple questions and forward calls as needed to sales or management; create bookings in our customer management system and take payments over the phone; provide excellent customer service at all times. Outgoing Calls for Customer Follow-up (10%) Follow up as needed with customer reservations to verify information or resolve booking issues. Online Chat and Email Responses (10%) Answer simple questions that come in via chat or email and forward questions as needed to sales or management. **This position is for our Mesa location at Ellsworth Rd & Pecos; however, you will first complete 4 weeks of paid training at our Scottsdale/Phoenix location at Scottsdale Rd & 101.** Qualificat...