Housing Strategy Officer

Job description

Job Title: Housing Strategy Officer Salary: £45,624 - £52,038 per annum Grade: F Contract Type: Permanent Working Hours: 37 hours per week About the Department: Thurrock Council’s Housing Service is committed to delivering high-quality, accessible, and customer-focused housing solutions. We ensure compliance with regulatory consumer standards while continuously improving service delivery and resident satisfaction. About the Role: As a Housing Strategy Officer, you will: - Ensure compliance with regulatory consumer standards through robust quality assurance and service improvement initiatives. - Use performance analysis, best practices, and benchmarking data to identify and implement service improvements. - Develop and implement mechanisms for resident feedback to improve service accessibility and responsiveness. - Assist in the investigation of complaints, ensuring that lessons learned are integrated and best practices consistently applied. - Monitor and support the delivery of service plans, improvement strategies, audit recommendations, and inspection findings. - Support housing teams in achieving their objectives and maintaining business continuity plans. - Produce reports, brie...