Service Dispatcher

Job description

Service Dispatcher The Service Dispatcher will be responsible for supporting Service Technicians with the following tasks including but not limited to: · Maintain the Service Technician’s daily schedules and dispatch the Technicians as service calls are completed · Schedule return trips with customers when parts are in · Maintain the on-call schedule for Service Technicians · Maintain customer database with current information · Communicate clearly with department managers, employees and company customers · Keep customers appraised as to company schedule and requested lead-times · Provide accounting with maintenance contract billing information · Prepare service invoices and timecards for processing Responsibilities: · Take incoming customer calls. · Create, Schedule and coordinate service orders as calls are received. · Dispatch Service Technicians · Respond to all messages left overnight. · Maintain the dispatch board / schedule. · Forecast workload for 2 – 3+ days out. · Prepare paperwork for all manufacture warranty parts. · Facilitate return of warranty parts. · Update service database from service ticket. · Process weekly timecards. · Take customer payments over the phone. ·...