Collector I

Job description

Dealership: L0238 Driveway Finance Corporation DFC Collector I: The DFC Collector I responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due. The DFC Collector I reports to the DFC Collections Supervisor. Responsibilities: - Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income - Process, follow up, and resolve inbound collection and customer service telephone inquiries - Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations - Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes - Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered - Meet or exceed established call volume and account action requirements - Other duties as assigned Skills and Qualifications: - Basic kn...