Workforce Management Analyst

Job description

Posting Type Remote/Hybrid: Job Overview: The Workforce Management Analyst supports effective staffing, scheduling, and capacity decisions across the Relativity Success organization. This role translates forecasted demand, operational insights, and qualitative business inputs into optimized schedules, staffing recommendations, and workforce performance insights that support service level and customer experience goals. As part of the Success Operations team, the analyst partners with Product Support and other Success sub-departments, collaborating with global peers and operational leaders to monitor performance, manage coverage, and improve workforce practices. The role emphasizes strong analytical execution, cross-functional collaboration, and readiness to adopt new tools and AI-enabled capabilities as workforce management evolves. This role requires coverage during U.S. dayside delayed hours to support global operations, including APAC, approximately 11:00 AM – 7:00 PM CST. Exact hours are variable. Job Description and Requirements: Responsibilities: Interpret forecasting plans to provide capacity planning and interval staffing requirements to meet forecasted volume and achieve ex...