Technical Services Analyst

Job description

The Business Technical Services Analyst I will play a vital role in supporting our clients’ business processes and ensuring the technical success of their operations. The role involves client requirement analysis, API testing, and cross-functional collaboration to deliver seamless service and resolve issues promptly while meeting both technical and business needs. Main Resposibilities: ​ Client Relationship Management: Build and maintain long-term relationships with assigned clients. Act as the primary point of contact for clients. Technical and Business Support: Understand client business processes and translate their requirements into technical specifications. Document client requirements and coordinate sign-offs for clarity and accuracy. Governance and SLA Compliance: Monitor and ensure adherence to service-level agreements (SLAs). Identify and address revenue opportunities during client engagements. Cross-Functional Collaboration: Work with service desks, compliance, and project teams to support smooth release management. Prevent disruptions in client operations by coordinating with relevant stakeholders. Technical Support: Provide 24/7 first-line service desk support when requ...