Senior Customer Success Manager

Job description

Senior Customer Success Manager Department: Customer Success: Employment Type: Full Time: Location: Madrid: Reporting To: Christian Wolf: Description: Munich or Madrid · Hybrid · Full-time osapiens is becoming the operating layer for how thousands of European companies survive the next decade of regulation — sustainability, supply-chain transparency, product compliance. The osapiens HUB serves 2,500+ customers, from Mittelstand to global enterprise, across four solution areas: Sustainability & Reporting (CSRD, EU Taxonomy, Corporate & Product Carbon Footprint, XDC, Reporting Cockpit), Supplier Intelligence (EUDR, CSDDD, LkSG, supplier risk & due diligence, CBAM), Product Compliance (PPWR, REACH, RoHS, GPSR, Battery, SCIP), and Traceability & Operations (Trace & Track for food and tobacco, Service & Maintenance). HQ in Mannheim, with the working hubs in Munich and Madrid. Backed by BlackRock, Goldman Sachs, and Armira. Most customers first meet osapiens through a specific point solution — the next chapter is about lifting those conversations to the executive level and turning point-solution buyers into platform customers. About the role: As a Senior Strategic CSM you own the success...