Associate Principal Engineer - SAP Service Delivery Manager
Nagarro · US
Company Description We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, exc...
Job description
Company Description We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and our people exist everywhere in the world (17000 plus experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Job Description: Role: SAP Service Delivery Manager: Employment Type: Full-time Employment: Model of working: Remote with travel within USA Job Overview: - Oversee daily SAP AMS operations, including incident, problem, change, and release management. - Lead and mentor SAP support teams, including internal staff and outsourced vendors. Act as the primary liaison between business stakeholders, clients, and technical teams. Ensure strict adherence to SLAs (Service Level Agreements), ITIL processes, and internal governance frameworks. - Identify and implement continuous improvement initiatives for SAP support and service delivery Manage vendor relationships, contracts, and service performance for outsourced SAP support. - Handle escalations,...