Rooms Controller - Front Office- Full Time

Job description

About the Role Rooms Controller is responsible for managing hotel inventory and maintaining the efficient operation of the front office. Position Responsibilities: - Complies with all New Jersey/CCC regulatory requirements - Adhere to established company and departmental procedures, guidelines, and policies at all times - Facilitates communications between the various hotel/casino departments and the Front Desk - Ensure prompt and courteous check in/check out of hotel guests - Assist with checking rooms to verify the status of hotel reservations - Generates, verifies, and distributes hotel reports necessary for Front Desk Operations - Balancing guest folios and ensuring that every reservation has a valid payment method - Assisting our guests and VIP clientele with all their accommodations. - Resolve guest complaints and increase guest retention. - Respond and assist to phone inquiries from internal and external guests - Processing all forms of settlement methods - Verifying team member banks at the end of the shift and reporting discrepancies - Handle guest packages and post charges in the system - Assist with training and developing new team members - Responsible for maintaining a...