Field Services Support Technician

Job description

Job Description: Key Responsibilities Provide day-to-day technical support to end users, resolving hardware, software, and connectivity issues. Collaborate with IT departments to support and execute IT projects, including system upgrades, rollouts, and hardware refreshes. Monitor and perform basic troubleshooting on end-user devices and systems (desktops, laptops, mobile devices, AV equipment, etc.). Maintain and update documentation, including incident records and knowledge base articles. Apply ITSM and ITIL best practices to ensure high-quality service delivery. Assist with the administration of cloud-based platforms (Azure/AWS), as needed. Contribute to continuous improvement by sharing ideas and feedback on processes and support procedures. Stay current with technology trends and continuously develop technical skills. Required Qualifications: Bachelor’s degree in a related field or equivalent combination of education and experience. Minimum of 2 years of experience in end-user support or a similar IT support role. Proficient in troubleshooting hardware and software issues across Windows and/or macOS environments. Hands-on experience with ticketing systems, preferably ServiceNow...