Customer Service Representative

Job description

Role Purpose & Context At HotDoc, our purpose is to enable the best possible patient experience for everyone in Australia. We're passionate about building products that have a real impact on patient health outcomes and delivering services that support the growth and sustainability of Australian healthcare. As a Customer Service Representative at HotDoc, you will be the first point of contact for our users, providing essential support across phone, chat, and email channels. You’ll handle Level 1 inquiries, ensuring that each interaction reflects our commitment to excellent customer service. Additionally, you'll assist with some administrative tasks, contributing to the smooth operation of our customer support function. Your role is vital in ensuring that our users have a positive experience from their very first interaction with HotDoc. Millions of Australians rely on HotDoc every month, and working with us offers the opportunity to improve the healthcare experience for 1 in 3 Australians. Unique Value of the Role: As a Customer Service Representative, you will play a critical role in representing HotDoc’s commitment to high-quality service. You’ll gain hands-on experience in a fast...