Manager, Technical Account Management - East Region

Job description

The Regional Manager leads the Enterprise East regional team of Technical Account Managers to maximize client value and reduce churn for the Axonius platform. This role oversees the technical health of strategic accounts, managing major incidents and ensuring best practices are integrated into enterprise environments. The mission is to bridge complex technical issues with business solutions to drive platform adoption and identify growth opportunities within distributed systems. Responsibilities: - Manage and mentor a regional team of 5-10 Technical Account Managers, providing technical oversight of engagement deliverables and professional development. - Analyze platform adoption trends and utilization data to identify and mitigate renewal risks for license and success plan subscriptions. - Direct the resolution of major technical incidents by managing executive-level communications and expectations between the customer and internal teams. - Coordinate with sales departments to identify and technically qualify expansion opportunities for Axonius products within existing customer environments. Minimum Qualifications: - 7+ years of experience as a Technical Account Manager, Solutions...